Indicators on telus billing support You Should Know
Indicators on telus billing support You Should Know
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and around the billing side, that’s a lot more horrendous! Requested a completely new cellular phone as my contract was up for renewal on the internet was alleged to get $one hundred credit in no way confirmed up despatched the cellular phone by way of mail how they advised me to copyright Submit and acquired it. I acquired a text information stating they received it and my credit will likely be on my Monthly bill, but yet my Monthly bill came they usually however demand me for it. After i known as. They had the audacity to say which the cellular phone wasn’t the cellular phone they were being anticipating?! What other cell phone could it have already been? It had been their cellular phone they despatched me two yrs back?! Along with the deliver it back again method?! They advised me they would check into it and email me back in no way received an electronic mail. They referred to as me back and we’re seeking to say it absolutely was a technical dilemma with my mobile phone exactly the same agent that is speculated to have looked after me?
Skilled was able to stroll me as a result of my concern and assisted pinpoint wherever the issue was occurring and encouraged me of an alternate so I could get my occupation completed. I so appreciated his assistance and tolerance in walking me by means of different scenarios. He followed up with information on my following measures.
• A colleague who is also a Telus customer confirmed me his plan details, and he is getting the same approach for drastically less with no need to acquire products, which contradicts what Abdul informed me.
If an automated assistant asks for the reason of one's simply call, mention "I would want to make payment arrangements for my mobility Invoice".
I needed to Get in touch with CS nowadays with Chat as well telus billing support as the Division I would like to speak to is barely obtainable by phone. The CS on Chat arranged a get in touch with back again at an arranged time slot. When that department identified as me later on I obtained everything sorted out.
within the Black Friday i called Telus to have me a fresh cellular line for my daughter if there's a deal like i received Earlier for my other Young ones like a faithful customer with Telus.
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I haven't been so pissed off with an organization. It truly is unachievable to acquire solutions from Telus. My bill has become altered many times because signing up with them a 12 months back after a promoter came to our door and drew us in with enticing delivers. She even said Telus would pay for Shaw's contract penalty to maneuver us over. I regret every second of transferring. It takes up almost all of the afternoon to talk to another person at Telus. Keep times estimate an hour only to be forwarded to someone and placed on keep for another hour. My contract settlement demonstrates what my bill really should be However they arbitrarily adjust my Monthly bill to a hundred.
If an automatic assistant asks for The rationale of your respective contact, mention "I wish to make payment arrangements for my mobility bill".
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I have designed several telephone phone calls, I've clicked on "Alternatively, you could Call our TELUS Administration Team below". concluded the shape, with no reaction, and completed A different form on MyTelus and likewise go no reaction.
Hello Absolutely everyone, I have to Make contact with customer service with regard to modifying a payment arrangement. I planned to know when there is an e-mail or other way to Get in touch with them simply because I'm Functioning, and many situations I try to contact and don't get to talk to another person just before I should cling up.
That is a enormous squander of time and only makes an exceptionally frustrated customer just before they get to talk into the CSR and now the CSR has to handle an now pressured to their Restrict customer.